Flaky

A journey where some runs pass and some fail. Agents can do it, but not reliably, which usually points to a slow page, a pop-up that appears sometimes, or an unclear control.

Why it matters

A flaky journey means some customers' agents succeed and others quietly fail, which is easy to miss and hard to explain in the numbers. It usually points to something fixable, such as a slow page, a pop-up that appears only sometimes, or a button that's hard to identify. The run replays show which.

More terms in measuring it

• Agent readiness How well AI agents can get into your site, understand it, find their way around it and complete tasks on it.
• AgentScore Our free score out of 100 for agent readiness, across Access (25 points), Readability (25), Navigability (20) and Task completion (30).
• Check One thing AgentScore tests, such as “Buttons and links have names”, reported as a pass, warning or fail, with who usually fixes it.
• Ghost Agent A real AI agent we send through a journey on your site, on a schedule, to see whether agents can complete it.
• Run and pass rate A run is one attempt by one agent at a journey.
• Agent traffic Visits from AI agents of every kind.

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